Refund policy

TERMS AND CONDITIONS
This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of our products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

Please click on the button marked “I Accept” [at the end of these Terms] if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time. So each time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and the Contract between us, are only in the English language.

Information about us
We operate the website www.littlemisslondon.co.uk
We are Little Miss London Ltd, a company registered in England and Wales under company number 9888406 and with our registered office at 207 Regent St, London W1B 3HH.
Our VAT number is 235723608

Our Products All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

How we use your personal information
We only use your personal information in order to process your orders, and otherwise in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.

If you are a consumer
If you are a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

How the contract is formed between you and us
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. Please check the details on this acknowledgement email are correct and contact us as soon as possible if any details are incorrect.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

Our right to vary these terms
We may revise these Terms from time to time and the revised terms will be available on our site. Every time you place an order, the Terms in force at that time will apply to the contract between you and us.

Your consumer right of return and refund
If you are a consumer, you have a legal right to cancel a Contract (under the Consumer Protection (Distance Selling) Regulations 2000) This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau

Your legal right to cancel a Contract starts from the date of the order Confirmation, which is when the Contract between us is formed. Once the Products have been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
To cancel a Contract, please contact us in writing to tell us by sending an e-mail to info@lml.localhost You should keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you sent us the e-mail.

You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for to receive the item. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. We regret that postage, packing and insurance are direct costs and cannot be refunded. If you returned the Products to us because they were faulty then these costs will be refunded also.
We refund you by the method of payment you used to pay.
If the Products were delivered to you:
(i) you must return the Products to us, in the original packaging, as soon as reasonably practicable;
(ii) unless the Products are faulty or not as described you will be responsible for the cost of returning the Products to us;
(iii) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Delivery
We endeavour to dispatch all orders within 3-4 working days once your order has been received.. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave us.
The Products will be your responsibility from the completion of delivery.
You own the Products once we have received payment in full, including all applicable delivery charges.
Price of products and delivery charges
The prices of the Products will be listed on our site at all times. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered you will be notified by email immediately.
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a order confirmation email.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges.